Returns & Replacements
We want you to be completely satisfied with your purchase
| Item Type | Returnable | Condition Required | Refund Type |
|---|---|---|---|
| Regular items | ✓ Yes | Unopened, original packaging | Full refund |
| Damaged / Defective items | ✓ Yes | Report within 48 hours | Full refund or replacement |
| Wrong item received | ✓ Yes | Contact us immediately | Full refund or replacement |
| Coins & collectibles | ✗ No | Final sale — no returns | N/A |
| Final sale items | ✗ No | Not eligible | N/A |
| Opened / Used items | ✗ No | Not eligible | N/A |
Contact Us
Email us at hello@aucacoins.com with your order number and reason for return. We'll respond within 1 business day.
Get Return Authorization
We'll send you a Return Merchandise Authorization (RMA) number and return shipping instructions. Do not ship without an RMA number.
Pack & Ship
Pack the item securely in its original packaging. Write the RMA number on the outside of the box. Ship using a trackable method — we recommend insuring high-value items.
Receive Your Refund
Once we receive and inspect the item (1–3 business days), we'll process your refund. Refunds appear on your original payment method within 5–10 business days.
If your order arrives damaged, defective, or incorrect, we'll replace it at no cost to you.
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit / Debit Card | Back to original card | 5–10 business days |
| Store Credit | Added to account | Within 24 hours |
| PayPal | Back to PayPal account | 3–5 business days |
* Original shipping charges are non-refundable unless the return is due to our error. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.